FREQUENTLY ASKED QUESTIONS

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How long does it take to ship my order?

It will take 2-5 business days average to ship an order.

Where Are You Located/Based?

Located in the United States, Atlanta.

We assure our esteemed Nigerian clientele of seamless delivery services.

Through collaborations with esteemed logistics firms in Nigeria, we guarantee swift product delivery to your doorstep within 2-5 business days.

Rest assured that upon placing your order, prompt arrival is ensured.

What are you still waiting for?

Waste no time; explore the captivating elegance of our exclusive jewelry collection by clicking "Shop Now."

What forms of payment does the shop have?

We accept Visa, Mastercard, AMEX, Discover and PayPal & Flutterwave payment.

Do you offer exchange?

We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.

Do you offer any discounts or promotions?

We occasionally offer promotions and discounts on our products. Please follow us on social media or sign up for our email list to stay informed about any current & exclusive offers.

How long does the jewelry last?

VxyCrown™ Jewelry is made to last long but no matter how luxurious a material is, it always helps to care for it properly to ensure it looks great for as long as possible.

Solid gold-electro-plated pieces are made to last forever.  It has high quality option (an indestructible coating) as it doesn't fade or tarnish over time when rubbed off or flaked with each other.

Gold actually increases in value over time, and solid gold jewelry has the best resale value.

What does the LifeTime Guarantee Covers?

You deserve the highest quality in both jewelry and service, which is why we provide a 100% lifetime guarantee on all our pieces and accessories. We have full confidence in our craftsmanship and materials, believing they will last for a lifetime. If our product quality falls short of your expectations, we are committed to making it right. Our passion lies in creating unique jewelry that stands the test of time. Our lifetime guarantee and commitment to exceptional customer service reflect this dedication.

VxyCrown™ Jewelry is made to last long but no matter how luxurious a material is, it always helps to care for it properly to ensure it looks great for as long as possible.

Please note, however, that this guarantee does not cover lost or stolen items.

How do I care for my Jewelry?

VxyCrown™ Jewelry is made to last long but no matter how luxurious a material is, it always helps to care for it properly to ensure it looks great for as long as possible.

📌 Avoid scratches as much as you can.

📌 Don't keep it exposed to other jewelry.

📌 Keep it in the pouch when you take it off to prevent dust accumulation and scratches.

📌 Gently clean with a damp cloth whenever you need to.

📌 Keep it safe from people that'll want to steal it 😂

(We've had some unfortunate incidents).

⚠️ USE OUR CUTE BAGS/BOX TO STORE YOUR JEWELRY WHEN TRAVELING.

Where can I find my order confirmation?

Once you've completed your purchase, you will receive an Order Confirmation email. Please check your junk mail or spam folders if you can't find it.

Otherwise, contact customer service and we will be able to assist you.

I put in the wrong shipping address, what do I do now?

It is very important to add your correct shipping address when you place your order. If you enter the wrong shipping address contact us immediately at admin@vxycrown.com

We have a 10 to 12-hour window to make a request for the package to be rerouted from the moment you make the purchase; however, we cannot guarantee the change will be doable as it depends where the package is in the shipping process. We are unable to redirect orders once they have been dispatched.

Can I order by phone?

Yes, we made our website user friendly to mobile devices so that it would be easier to order using phone.

Can I change or cancel my order?

If the order hasn't been process yet, you can still change or cancel your order. If you want to change or cancel your order just send an email to admin@vxycrown.com

How to track my order?

Product Tracking made easy. You can track your order on our website, it's on the bottom part of the website, or just click this link

https://www.17track.net/en

Use the button below to track your item. Your ID would be sent to your mailbox or updated in your dashboard in at most 48 hours.

All shipping are processed in at most 2-5 days after order confirmation. Thank You.